At Coversure Pty Ltd we are committed to protecting your privacy in accordance with the Privacy Act 1998 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
To enable us to quote on and arrange insurance, we collect the information required to assess the risk and whether and on what terms it will be insured. We may need to provide this information to our risk carriers and reinsurers. Some of these companies may be located outside Australia. When a claim is made under the policy, to enable the claim to be assessed, we and our representatives (including loss adjustors, investigators, medical advisers and lawyers) collect information about the claim, some of which may be personal information. We may collect the information from our insured, their appointed insurance intermediary, or from third parties. We provide this information to those we have appointed to assist us consider the claim. Again, this information may be passed on to our risk carriers and reinsurers. We may use your personal information internally to help us improve our services and help resolve any problems. What if you don’t provide some information to us? We can only arrange insurance cover and assess claims under the policy if we have all relevant information. The insurance laws require insureds to provide us with all the information we need to enable a decision as to whether to insure and on what terms. How do we hold and protect your information? We hold the information we collect from insurance intermediaries and insureds in confidential paper files and or secure computer storage facilities. We keep your information safe by locks and security systems, passwords, antivirus mechanisms, auditing and computer system firewalls. Will we disclose the information we collect to anyone? We do not sell, trade, or rent your personal information to others. We may provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits. How can you check, update or change the information we are holding? Upon receipt of a written request and enough details to allow us to identify the information, we will disclose to you the personal information that we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate. The Privacy Officer We do not charge for receiving a request for access to personal information or for complying with a correction request however we may charge if the time required to do so is significant. This charge will be based on the cost of providing access and may include staff costs of locating and collating information, reproduction costs and the cost of having someone explain the information. Your consent By asking us to quote or arrange insurance, you consent to the collection and use of the information you have provided to us for the purposes described above. Tell us what you think We welcome your questions and comments about privacy. If you have any concerns or complaints please contact our Privacy Officer during business hours.
|
